Email
us with any questions.
Order Processing Times & Charges:
Orders that are placed from Mon-Fri before 3:00pm Eastern Time, will most likely ship within 24-48 hours. We are closed on weekends. Shipping charges vary by destination country, weight, value, & size. Orders being shipped Internationally or outside the continental U.S.A. must select the corresponding shipping method when checking out. The exact charges are calculated online BEFORE you are completed with your order. Please be sure to select the correct shipping method to avoid delays or cancellation of your order.
We reserve the right to limit quantities of your order.
Alterations/Cancellations:
Orders begin processing immediately (including after hours). Therefore any alterations or cancellations may not be accepted after your order submission. Shipping charges are not refundable for cancelled or refused orders.
We strive to ship all orders immediately. We therefore cannot accept any back-orders.
Returns/Warranty Policy:
As an authorized dealer, every product sold on the 17photo.com site is brand new and includes the full U.S.A. manufacturer's warranty. The warranty covers repair or replacement of defective
parts, subject to the conditions set forth by the manufacturer. 17th Street Photo Supply,
Inc. offers an exclusive money-back guarantee for its products. The return/exchange guarantee period is 7-days from receipt.
No returns will be accepted on film, opened batteries, opened memory cards or opened memory card readers. All returns require a return authorization number
from 17th Street Photo. Please EMAIL us at :info@17photo.com. for an authorization number. It is always the customer's responsibility to send any exchanges/returns back to us freight prepaid. Shipping and handling charges are not refundable. Shipping refunds for delayed carrier delivery are subject to the terms of the carrier.
All exchanged/returned merchandise must be in original factory condition,
including all packaging materials, inserts and manuals, warranty cards (not
filled-out) and all accessories. Please do not tape or write anything on the
item or the package. We reserve the right to refuse any such returns.
All shortage claims must be made to us within 7 days of placing your order. 17th Street Photo will not be held responsible for claims made after 7 days.
International Orders:
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Please note that Nikon products may not be shipped out
of the U.S.A. Please
email us with any questions. |
CLICK HERE FOR A CURRENCY CONVERSION CALCULATOR.
International customers are welcome. If you wish to have your order shipped outside the US or pay with a credit card of a non-US bank, you will need to select "International Billing" in the checkout page. PreCharge Risk Management Solutions will process all international orders placed online. They are an independent insurance company that verifies customer's identity to prevent fraud. PreCharge Risk Management Solutions is the sole agent of international orders at 17th Street Photo. Orders are approved or denied by PreCharge Risk Management Solutions only. Their decision is final.
Orders being shipped internationally must select the corresponding international shipping method when checking out. Typical delivery time for international shipments is 4-7 days. Our international default carriers are FedEx Worldwide Service & UPS Worldwide Service Occasionally, when Fedex & UPS rates are too high (e.g. to South Africa) we may at our discretion choose to ship with Global Express Mail. 17th Street Photo reserves the right to refuse shipping an oversized package internationally.
International Duties, Taxes & Fees
International customers are responsible for all custom charges, including taxes, duties, brokerage fees or handling charges. Your local FedEx or UPS office should be able to help with these charges.
For general questions and inquiries please email us at info@17photo.com.
To inquire about a specific order already submitted to us please email us at orders@17photo.com. Please be sure to include you order number in the subject line.
We can be reached toll-free at 1-800-664-1971.
For international callers, please call 01-212-366-9870.
Our Showroom is located in New York City at:
17th Street Photo Supply, Inc.
34 west 17th street, 3rd Floor
(Between 5th & 6th Avenues)
New York, NY 10011
Tel: 212-366-5248
Fax: 212-929-5714
We offer the same discounted prices in our store as our online prices.
Our Business Hours (Eastern Time):
Mon-Thu: 10am-6pm
Fri: 10am-5:30pm
Sundays: CLOSED
Saturdays: CLOSED
WE ARE NOT RESPONSIBLE FOR TYPOGRAPHICAL AND/OR IMAGE ERRORS
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